Online Hub Team Leader

The Air Ambulance Service provides two very important functions, Helicopter Emergency Medical Services (HEMS) and The Children’s Air Ambulance (TCAA) which provides paediatric transfers across the UK.  Our objective is to save lives, utilising specialist pilots, doctors, and paramedics and with our work centered on saving lives, improving clinical outcomes and being able to react quickly and efficiently to emergencies.

Job Title: Online Hub Team Leader

Location: Chesterfield, Derbyshire, S40 1UT

Full Time: 37.5 hours

Annual Salary: £27,560

Job Purpose

The Online Hub Team Leader is responsible for the day-to-day operation of a regional online retail hub within our Rotor Hub and Blade model. Reporting to the Online Manager, the postholder ensures donated stock is selected, listed, and dispatched efficiently and effectively to maximise income.

The role combines hands-on delivery with team leadership, embedding our core values of Compassion (through inclusive leadership and supporter service), Courage (by embracing change and taking initiative), and Creativity (by optimising listings and improving local processes) in all aspects of operation.

Key Responsibilities
Operational Delivery
• Lead the daily running of the regional online hub with a hands-on approach that models courageous accountability and service excellence.
• Ensure donated stock is sorted, photographed, listed, and dispatched in line with TAAS quality standards and timelines.
• Produce engaging, accurate listings that reflect the uniqueness of items, using creativity to optimise visibility and pricing.
• Manage inventory flow and order fulfilment with attention to detail, ensuring customer satisfaction and minimal delays.
• Handle customer queries and returns with compassionate communication and adherence to platform and charity policy.

People Leadership
• Provide daily guidance and support to any staff and volunteers based at the hub, promoting a respectful and inclusive culture.
• Delegate tasks fairly and motivate the team to achieve high-quality, high-volume output.
• Encourage ideas, feedback, and skill-building among the team—demonstrating creative and confident leadership.
• Support the onboarding and development of volunteers, offering a welcoming and purposeful experience.

Performance & Cost Management
• Contribute to meeting income and feedback targets set by the Online Manager through quality execution and courageous ownership.
• Ensure dispatch and packaging processes are efficient, compliant, and cost-conscious.
• Monitor supplies and costs at the hub, identifying savings or improvements.
• Keep records up to date and raise issues early to maintain high operational performance.
• Collaboration with Area Manager to achieve area sales Targets and KPI’s

Collaboration & Stock Sourcing
• Build strong relationships with local shops and donation points, acting as a compassionate link between the hub and the wider team.
• Help retail staff identify high-value or suitable items for online sale, making it easy for them to contribute to the Rotor Hub and Blade model.
• Collaborate with the Online Manager on hub promotions, standout items, or seasonal income-driving initiatives.

Compliance & Standards
• Ensure all online operations comply with platform rules, charity retail standards, GDPR, and Health & Safety.
• Maintain a clean, safe, and welcoming hub space, demonstrating care and consistency.
• Monitor packaging, labelling, and courier documentation for accuracy and quality.
• Proactively report risks, issues, or safeguarding concerns in line with TAAS procedures—showing courage and responsibility.

Person Specification

•    Demonstrable evidence of behaviour in line with the core values of TAAS throughout career to date.
•    Collaborative approach to achieving departmental and wider organisational objectives.
•    Passion for the work that TAAS does.
•    A flexible approach to allow adaptability to the changing needs of the organisation.

Values and Behaviours
• Demonstrates a strong commitment to the TAAS values:
• Compassion – treats customers, colleagues, and volunteers with kindness and patience.
• Courage – takes initiative, addresses issues directly, and adapts to change.
• Creativity – looks for new ways to improve performance, presentation, and process.

Essential
• Experience in online retail or e-commerce (e.g. eBay, Vinted, Amazon).
• Ability to create listings, handle product photography, and manage dispatch.
• Strong organisational and prioritisation skills.
• Experience supporting or leading others in a working or volunteering setting.
• Practical awareness of cost control and fulfilment best practice.
• Confident communicator with good problem-solving instincts.
• Ability to work independently and escalate appropriately.
• Commitment to embedding charity values in day-to-day practice.
Desirable
• Experience supervising volunteers or staff.
• Familiarity with stock control systems or performance reporting.
• Previous charity or second-hand retail experience.
• Knowledge of value in second-hand categories like fashion, books, tech, or collectibles.

Any Other Information
• Based at a regional online hub; occasional travel to local shops or donation sites may be required.
• Flexibility may be required during seasonal campaigns or charity initiatives.

The role is subject to a Basic DBS check.

Environment

TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.

As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people. 

*Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants.