Air Desk Coordinator

🚁 Join Our Lifesaving Team 🚁

Air Desk Coordinator 

Full Job Description: Air Desk Coordinator - JD

📍 Location: Coventry, CV3 4FR 

🕒  Hours: 40 hpw

 Benefits: Benefits Table

Provisional Interview Date: 23rd October 2025

Due to an internal promotion, we're on the lookout for an Air Desk Coordinator to support missions for the National Children's Air Ambulance Service.

If you’re looking for more than a job, motivated by purpose and ready to make a real impact to an organisation that is committed to saving lives every day, then this may be the opportunity you’ve been waiting for.

What We Offer:

• Enhanced annual leave, with even more added as your service grows
• Additional annual leave purchase options
• Enhanced sick pay
• Life assurance
• Blue Light Card eligibility and access to generous discount schemes
• A supportive, purpose-driven team
• Access to our comprehensive Employee Assistance Programme

✨ What You’ll Be Doing:

• Perform day-to-day operational activities of the NCAA Airdesk, to support responsive mobilisation of NCAA aircraft and promote continuous improvement
• Engage and work cohesively with CPT’s and NCAA Pilots to enhance service delivery
• Liaise closely with Crew Members and NCAA Pilots throughout NCAA tasks (pre, during and
• post)
• Liaise with hospitals, landing sites, airports, ambulance services, police, etc
• Proactively manage changing proprieties on a daily basis to ensure tasks are completed
• Promote positive Crew Resource Management
• Ensure Key Performance Indicators within the service are met, whilst providing feedback on breaches
• Provide statistics and reports on NCAA data
• Raise incident report when required

🚀 What We’re Looking For:

• Experience of working within a control room environment
• Good communication skills with the ability to communicate appropriately and
  effectively in person, over the phone / virtually, by radio and in writing
• Ability to develop effective working relationships with colleagues, NHS teams
  and external stakeholders
• Be able to demonstrate an understanding for the need for confidentiality and
  how this can be maintained
• Have a high attention to detail and level of accuracy
• Be able to be resilient under pressure and to identify when support is needed
  for self or others
• Be able to effectively manage and prioritise a changing workload

💛 What’s In It For You:

At TAAS, you’ll be part of a passionate and committed charity that’s making a real difference every day. We value professionalism, compassion and teamwork — and we’re proud of our inclusive, supportive culture. 

Whether it’s supporting emergency services from behind the scenes or helping shape the future of our leadership, you’ll play a crucial role in helping us save lives. 

The Air Ambulance Service isn’t just a place to work; it’s a place to build a meaningful career.

Click “Apply Now” and help us keep our helicopters flying and saving lives.

*Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants. We are currently recruiting for this role directly and do not require agency assistance at this time.

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Compliance Responsibilities

In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:

• Health & Safety and Environment
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Quality

You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above.

The role is subject to a Basic DBS check.

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Environment

TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.

As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.