Volunteer & Community Champion - Midlands

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Volunteer & Community Champion

Full Job Description: Volunteer & Community Champion JD

📍 Location: Midlands 

🕒  Hours: 37.5 hpw

Benefits: Benefits Summary

Act as a key point of contact for volunteers, supporting enquiries, issues and engagement. Coach Volunteer & Community Champions, promote consistent volunteering standards and help deliver clear communications. Support volunteer onboarding, training and experience improvements using data and insight. Lead national corporate volunteering partnerships to ensure safe, consistent and value-adding activity.

What We Offer:

• Enhanced annual leave, with even more added as your service grows
• Additional annual leave purchase options
• Enhanced sick pay
• Life assurance
• Blue Light Card eligibility and access to generous discount schemes
• A supportive, purpose-driven team
• Access to our comprehensive Employee Assistance Programme
• As part of our commitment to equality, diversity and inclusion, our people are encouraged to get involved in our internal EDI networks, which provide opportunities to connect, share experiences and help to shape a more inclusive workplace. Want to find out more? Click here - EDI - The Air Ambulance Service

✨ What You’ll Be Doing:

• Main contact for volunteers through their journey
• Support onboarding, induction and training access
• Deliver tasters/introductions and signpost development
• Provide guidance and help resolve issues professionally
• Ensure volunteer records and hours are accurately logged
• Drive local volunteer recruitment and community engagement
• Promote volunteering at events and with local partners
• Facilitate corporate volunteering days and community opportunities
• Collaborate with Fundraising to connect volunteers to activities
• Maintain records, use digital systems and share insight

🚀 What We’re Looking For:

• Demonstrable evidence of working in line with TAAS values
• A collaborative and inclusive approach to achieving shared goals
• Passion for the work and mission of TAAS
• Experience in a customer-facing or community-focused role
• Experience of working with or supporting volunteers
• Excellent interpersonal and communication skills
• Ability to build trust and positive relationships with a wide range of people
• Strong organisational and time-management skills
• Ability to manage multiple priorities in a fast-paced environment
• Confidence handling confidential information appropriately
• Ability to manage challenging conversations with empathy and professionalism
• Willingness to work flexibly, including weekends and occasional additional hours
• Ability to work effectively across multiple teams and stakeholders

💛 What’s In It For You:

At TAAS, you’ll be part of a passionate and committed charity that’s making a real difference every day. We value professionalism, compassion and teamwork — and we’re proud of our inclusive, supportive culture. 

Whether it’s supporting emergency services from behind the scenes or helping shape the future of our leadership, you’ll play a crucial role in helping us save lives. 

The Air Ambulance Service isn’t just a place to work; it’s a place to build a meaningful career.

Click “Apply Now” and help us to keep our helicopters flying and continue saving lives.

Compliance Responsibilities

In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:

• Health & Safety and Environment
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Quality

You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above.

The role is subject to a Basic DBS check.

Environment

TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.

As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people. 

*Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants. We are currently recruiting for this role directly and do not require agency assistance at this time. If you have applyed for this role within the last 6 months, please be aware your application may be automatically declined.