Operations Team Leader (NCAA)

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Operations Team Leader (NCAA)

Full Job Description: Operations Team Leader

📍 Location: NCAA Base (Oxford or Gamston) with frequent travel between operational sites

🕒  Hours: Full time, 40hpw

Benefits: TAAS Benefits Table

An exciting opportunity has become available to join the National Children’s Air Ambulance (NCAA), could you be our new Operations Team Leader?

The Operations Team Leader (NCAA) will be responsible for the day-to-day management of the NCAA Crew Members to ensure effective tasking and compliance of The Childrens Air Ambulance. Supporting and supervising the team of Crew Members across both our Air Bases (London Oxford Airport and Retford Gamston Airport) to ensure we provide an outstanding service to our patients and NHS Clinical Partner Teams (CPTs).

The Operations Team Leader will provide positive leadership whilst having a thorough insight into the activity across our Air Bases. Working closely with the Operations Manager, the Operations Team Leader will be involved in changes and improvements across the service to benefit patients, clinicians and the NCAA team.

The Operations Team Leader will also cover Crew Member shifts, providing resilience for Annual Leave, etc. It is estimated that 40% of the role will be covering Crew Member shifts.

About the NCAA Crew Member role

Our Crew Members provide support to specialist neonatal and paediatric clinicians during NCAA transfers, whilst working alongside our amazing team of Pilots and Airdesk Coordinators.

Whilst the Crew Member role is non-clinical and does not involve direct patient care, the role requires a clinical background to understand the importance of working as a multi-disciplinary team, working in a clinical setting, handling medical devices and to support the safe transfer of patients.

Within our current team, we have Crew Members with varied backgrounds from Emergency Care Assistants, Ambulance Technicians, Associate Practitioners and a Paramedic!

Acting as the technical expert for the bespoke NCAA interior and stretcher system, the Crew Member can provide support and troubleshoot any issues should they arise. In addition, the Crew Member will carry out tasks to ensure the aircraft and base are fully operational, ready for tasking.  

🚀 What We’re Looking For:

• Qualified as Emergency Ambulance Crew, Emergency Care Assistant, equivalent or higher
• Leadership / Management qualification (or working towards)
• Full UK manual driving licence
• Experience of working within healthcare (5+ years)
• Experience of working within a multi-disciplinary team
• Experience of working within emergency care, retrieval services or intensive / critical care transfers

To find out more about the role and view the full Person Specification, please click the link to the Full Job Description above.

This is an extremely unique opportunity, so we strongly encourage potential applicants to apply early and provide as much information as possible to support their application.

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Compliance Responsibilities

In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:

• Health & Safety and Environment
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Quality

You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above.

The role is subject to a Enhanced DBS check.

Environment

TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.

As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people. 

*Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants. We are currently recruiting for this role directly and do not require agency assistance at this time. If you have applyed for this role within the last 6 months, please be aware your application may be automatically declined.